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F.A.Q.

Customer Questions

How do i start shopping?

If you have never registered with http://www.ruedelapinou.com, you will need to create an online profile first before you can start. To do this, click on the login button at the top right of the page, fill in all your details and then click on the create an account button.
You can now browse the website and add items to your shopping cart. Use the buttons at the top of the page to navigate yourself through the various departments. To add an item to your shopping cart, select the quantity, size and colour required and click the >add to cart button. You are given the option to either continue shopping or proceed to the check-out.
You will be able to preview your shopping cart at any time to see what you’ve added by clicking on the MY CART bag link on the top right side of your page. Please make sure that you double check your size and colour options in your cart before finalising your purchase.

Why am i battling to login to my account?

Please make sure you have entered the correct password and username (please note that passwords are case-sensitive) If you have forgotten your username or password please click on the link in the login page and your info will be emailed to the address you provided in your registration.

How do i redeem an E-Gift Card?

You can enter your e-gift card code in the discount code section on the shopping cart page and click on the apply button to activate the code. You can then checkout.

Should you not utilise the full value of your card, a credit will remain on the card for future use. You will be able to view your balance on your account page. No cash balance will be given as change.

How do i redeem a coupon code?

Once you have finished shopping online and you’re ready to check out, you will be prompted to enter your coupon code.
Coupons have expiry dates that will be determined and adjusted in accordance with the terms and conditions of each promotion.
Coupons may not be used together with any other promotion or on sale goods. Only one voucher may be used per purchase.
No cash refunds against coupons or gift cards.
Rue de Lapinou is not liable to replace lost or stolen gift cards & they cannot be resold to a third party. Only redeemable in South Africa.

What happens if an item is out of stock after i have placed my order?

We make every effort to ensure the integrity of our online inventory and fulfil each complete order. However, occasions may arise where an item is out of stock and we are unable to proceed with your order. Should payment have been made and Rue de Lapinou cannot fulfil the order due to the item being out of stock, a full refund will be processed and no further obligation in respect of this order will exist.